DELIVERY DETAILS – It is the customers responsibility to give correct and complete contact details incl. phone numbers and e-mail addresses for themselves and the recipient. Stalks & Stems accepts no liability for issues generated by unsuccessful attempts to make contact with a customer or recipient, where details provided are invalid or incorrect. In the case of a customer providing incorrect address details for the recipient, they will be charged a re-delivery fee to the new/correct address. In some cases there may also be a fee charged to have the delivery returned to our store.
SCHOOL, OFFICE, HOSPITAL etc RECEPTIONS – Stalks and Stems accepts no responsibility for delivered items that are accepted by the front desk, reception, concierge or security personnel.
Stalks & Stems does not accept responsibility for flowers that have been received by a third party recipient that results in the flowers not being delivered directly to the intended recipient. UNATTENDED DELIVERIES -If permission has been left for your delivery to be unattended, Stalks and Stems accepts no responsibility if the flowers are damaged by extreme weather conditions, suffered from third party interference (via dogs, children or theft)
In the case of a customer giving permission for flowers to be left unattended (eg: around the back) and it becomes apparent that the recipient is not returning to their home within a respectable time frame (eg. on holidays), it is not Stalks and Stems responsibility to re-collect, send a replacement or provide a refund due to the situation.