Delivery
What time do I need to order for same-day delivery?
Order before 11:30am Monday to Friday, or before 9am on Saturday, and we'll deliver the same day. Orders that reach us after the cut-off will go out on the next available delivery day.
Do you deliver on Sundays?
We don't deliver on Sundays or public holidays, but our Woolloongabba boutique is open for pickup seven days a week, including Sundays from 9am to 3pm.
How much is delivery?
Delivery is calculated automatically at checkout based on your postcode. Enter the delivery address and you'll see the exact cost before you pay.
Do you deliver to my suburb?
We deliver right across Brisbane. A small number of outer suburbs are next-business-day only, and checkout will tell you if that applies to your address. If we can't reach your suburb, checkout will let you know — give us a call on (07) 3391 5544 and we'll talk through the options, or you're welcome to collect in store.
Can I choose a delivery time?
We deliver throughout the day and can't guarantee a specific window. If the recipient finishes work early or there's a timing constraint, leave a note at checkout and we'll do our best.
What happens if nobody's home?
Our driver will leave the flowers somewhere shaded, safe and visible. If the property isn't accessible, or it isn't safe to leave them, we'll try to contact the recipient. If the order comes back to the shop we'll get in touch with you, and a re-delivery fee will apply.
Can I collect my order in store?
Yes. Choose in-store pickup at checkout and collect from 28A Logan Road, Woolloongabba. We're open Monday 8:30am to 3pm, Tuesday to Friday 8:30am to 5pm, and weekends 9am to 3pm.
Orders and Products
Will my flowers look exactly like the photo?
Very close, but not identical. Flowers are seasonal and our designers work with the best stems available on the day, so each arrangement is unique. Photographs are a guide to the style, size and colour palette rather than an exact promise.
What if a flower in the photo isn't available?
We'll substitute something suitable of equal quality and keep the overall look and feel of the design. Where a substitution is needed inside a hamper, we'll try to contact you first.
Is there a minimum spend?
No. If you'd like something outside the prices listed online, call us on (07) 3391 5544 and we'll put an order together over the phone.
Can I add a card message?
Yes, there's a space for your message at checkout and we'll handwrite it onto a card for you.
Do you send alcohol on its own?
Liquor licensing means alcohol can only be sent alongside flowers, plants or a gift. Someone aged 18 or over must be home to accept the delivery, and these orders are never left unattended.
Changes and Refunds
Can I cancel or change my order?
Cancellations need at least 24 hours notice before the delivery or pickup date, and refunds are processed less $20 to cover administration. You can move your delivery date free of charge with 24 hours notice. Once an order has been made up or is with our driver, we're unable to cancel it.
My flowers didn't last. What can I do?
Get in touch within two days of purchase. If the flowers have perished within three days and the care instructions were followed, or if we've sent the wrong thing, we'll organise a replacement or a gift certificate. We may ask for a photo, so please hold on to the arrangement rather than throwing it out.
Weddings, Events and Corporate
Do you do weddings?
We do. Have a look at our wedding flowers page and get in touch to arrange a consultation.
Do you supply flowers for businesses?
Yes, we offer weekly corporate arrangements as well as one-off event work. Our corporate flowers page has the detail.
Other
How do I look after my flowers?
Every delivery comes with care instructions, and there's more detail on our flower care page.
Do you sell gift cards?
Yes, presented in a floral gift box, redeemable online or in store.
How do I contact you?
Call (07) 3391 5544, email info@stalksandstems.com.au, or visit us at 28A Logan Road, Woolloongabba.
