Refund policy

Returns And Refunds

Stalks & Stems handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on our website and in our store front are a perishable, natural item and flower life spans are dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature, availability is dependent on season and market availability. As a result, not all goods produced are 100% as pictured on www.stalksandstems.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between our original item pictures and produced/delivered goods.

Stalks and Stems must be notified within two (2) days of purchase for all refunds or returns. Stalks and Stems will not accept returns based on change of mind or design choice. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Stalks & Stems provided the incorrect goods, Stalks & Stems may provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Stalks & Stems. 

Stalks & Stems reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

 

Cancellation

REFUNDS – A minimum 24 hours notice prior to the requested delivery date is required for cancelling an order. Please note: Your refund will be provided, less $20 to cover incurred administration costs.

DATE CHANGES – You may request to have your order date moved at no extra charge when notified with at least 24 hours notice (charges may apply when changes are requested within 24hrs of original delivery date).

ORDERS IN TRANSIT – Orders that have already been made or are in transit, are not eligible for cancelation/refunds (in cases of extreme circumstances, we may be able to redirect your delivery to a different address, fees may apply (fees are calculated per individual delivery circumstance).