Same day delivery to businesses and residential addresses are only guaranteed when orders are received by 11.30am Monday – Friday, and received by 9am Saturdays.

WHEN YOUR ORDER WILL ARRIVE – Stalks & Stems takes all reasonable action to ensure residential addresses are delivered no later than 6:00pm, and business addresses delivered no later than 5:00pm (these times may only change if previously arranged for special circumstances). The responsibility remains on the customer, to inform us of the recipients finish time if prior to times outlined above (an additional ‘Timed/VIP’ delivery surcharge may apply (fees are calculated per individual delivery circumstance)).

TIMED DELIVERIES – Delivery times CANNOT be guaranteed, if you have any requests (such as they leave work by 4pm for example) please leave a comment in “notes” at check out and we will do our best to facilitate your request.

If you require your order to be delivered by a specific time, please contact our staff PRIOR to completing your order. Stalks and Stems will not accept responsibility for deliveries arriving after a specified time if no contact has been made. A VIP surcharge may apply to facilitate any timed requirements.

MULTIPLE DELIVERIES – For orders with multiple items, an increased delivery fee may occur.

SUNDAY DELIVERIES – Unfortunately Stalks & Stems are currently not able to facilitate deliveries on Sundays or Public Holidays.

RECIPIENT NOT HOME – In the event of a recipient not being home, the driver will leave the flowers in a location that is shaded and safe, yet visible to the recipient. If there is no information provided regarding a safe place to leave the flowers or the driver deems it unsafe/inaccessible eg. locked gates, aggressive dogs etc., the driver will attempt to contact the recipient for further instructions. Failing this, if your order is returned to the store, contact to the customer will be attempted and a redelivery fee will be charged. It is the customer/recipients responsibility to retrieve the flowers and follow care instructions listed on the rear of the flower card.

Orders received after ‘same day’ cut-off – If your order is placed for same day delivery, but received by Stalks & Stems after the cut off times (listed above), our team retains the right to send your order on the next available delivery day without notice to the customer (cutoff times are listed on each items description and listed above).